CONTACT INFORMATION

Thank you for visiting Grufo.

We are committed to providing helpful and reliable customer support. For questions regarding your order, shipping, tracking, returns, refunds, payments, or product information, please contact us using the details below.

CUSTOMER SUPPORT

Email: hellogrufo@gmail.com
Website: grufo.store

SUPPORT HOURS

Monday to Friday
9:00 AM to 6:00 PM

Messages received during weekends or public holidays will be reviewed on the next business day.

RESPONSE TIME

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during product launches, promotional periods, weekends, or public holidays.

To help us assist you more quickly, please include your full name and order number when contacting us about an existing purchase.

ORDER SUPPORT

You may contact us regarding:

• Order status.

• Shipping and tracking.

• Address corrections.

• Damaged, defective, or incorrect products.

• Returns and refunds.

• Payment questions.

• Product information.

• General customer support.

Please do not send products to any address without first contacting us and receiving return authorization and instructions.

BUSINESS INFORMATION

Trading name: Grufo
Website: grufo.store
Customer support email: hellogrufo@gmail.com

Grufo operates as an online store powered by Shopify.

Additional legal or business information will be provided where required by applicable law.

CONTACT

For all customer service and legal inquiries, contact:

Grufo
Email: hellogrufo@gmail.com
Website: grufo.store