Shipping policy

SHIPPING POLICY

Last updated: July 18, 2026

Thank you for shopping with Grufo.

This Shipping Policy explains how orders placed through grufo.store are prepared, shipped, tracked, and delivered.

ORDER PROCESSING

Every Grufo is carefully prepared and inspected before shipping.

Orders are typically processed within 3–4 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

Processing times may be extended during:

  • Product launches.

  • High-demand periods.

  • Sales and promotional events.

  • Public holidays.

  • Inventory restocks.

  • Unexpected fulfillment delays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.

ESTIMATED DELIVERY TIME

After your order has been processed and shipped, delivery typically takes:

7–15 business days, depending on your country and delivery location.

The total estimated time from placing your order to receiving it is generally:

10–19 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer due to circumstances outside our reasonable control, including:

  • Customs inspections or clearance.

  • Carrier delays.

  • Weather conditions.

  • Public holidays.

  • Transportation disruptions.

  • Remote delivery locations.

  • Incorrect or incomplete addresses.

  • High-volume shipping periods.

SHIPPING DESTINATIONS

We ship to the countries and regions available during checkout.

If your country or delivery location is not available at checkout, we may not currently be able to ship to that destination.

Depending on product availability and the customer’s location, orders may be dispatched from one of our fulfillment facilities.

SHIPPING COSTS

Shipping costs, when applicable, are calculated and displayed during checkout before payment is completed.

Shipping rates may vary depending on:

  • The delivery destination.

  • The size and quantity of products ordered.

  • The shipping method available.

  • Applicable promotions or free-shipping offers.

Promotional free shipping, when offered, may be subject to minimum purchase amounts, destination restrictions, or other conditions displayed during checkout.

ORDER TRACKING

When tracking is available, a tracking number will be sent to the email address used to place the order.

Tracking information may take some time to update after the package has been handed to the carrier.

Customers are responsible for monitoring their tracking information and making reasonable arrangements to receive their package.

If your tracking information has not updated for an extended period or the estimated delivery window has passed, contact us at:

hellogrufo@gmail.com

Please include your name and order number so we can review the shipment.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before placing your order, please verify:

  • Recipient’s full name.

  • Street and house or apartment number.

  • City and state or province.

  • Postal or ZIP code.

  • Country.

  • Telephone number.

  • Email address.

Grufo is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer, except where otherwise required by applicable law.

ADDRESS CHANGES

Contact us immediately at hellogrufo@gmail.com if you need to correct your delivery address.

We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered preparation, fulfillment, or shipping.

Once an order has been transferred to the shipping carrier, we may be unable to change or redirect the delivery address.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are expressly shown as included or collected during checkout, they are the responsibility of the customer.

Grufo does not control customs decisions or the amount of any import-related charge.

Customs processing may also extend the estimated delivery time.

Customers are responsible for complying with the import requirements of their country.

PACKAGES RETURNED TO SENDER

A package may be returned to the sender because of:

  • An incorrect or incomplete address.

  • Failed delivery attempts.

  • Refusal of the package.

  • Failure to collect the package.

  • Customs or import issues.

  • The recipient being unavailable.

If an order is returned to us, we will contact you after it has been received and reviewed.

Additional shipping charges may apply if you request that the order be shipped again.

If you request a refund instead, original shipping costs and return-to-sender charges may be deducted from the refund where permitted by applicable law.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Verify the delivery address included in your order.

  2. Check around your property, mailbox, reception area, or designated safe location.

  3. Ask household members, neighbors, building staff, or reception personnel.

  4. Contact the shipping carrier for additional delivery details.

If the package still cannot be located, contact us promptly at hellogrufo@gmail.com with your order number.

We will review the available tracking information and assist with the carrier investigation when possible.

Any resolution will depend on the circumstances, the carrier’s investigation, and applicable consumer law.

LOST OR DELAYED PACKAGES

If your order has not arrived after the estimated delivery period, contact us at hellogrufo@gmail.com.

Please provide:

  • Your full name.

  • Your order number.

  • Your tracking number, when available.

  • A description of the issue.

We will review the shipment and contact the carrier or fulfillment provider when appropriate.

Carrier investigations may require additional processing time.

A package is not considered lost solely because it has experienced a temporary tracking delay.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your Grufo arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at:

hellogrufo@gmail.com

Include your order number and clear photographs or videos showing:

  • The product received.

  • The damage or issue.

  • The shipping package.

  • The shipping label.

Damaged or incorrect products are handled according to our Return and Refund Policy.

Do not return a product without first contacting us and receiving return instructions.

MULTIPLE PACKAGES

Orders containing multiple products may occasionally be shipped in separate packages.

If this happens, you may receive more than one tracking number, and the packages may arrive on different dates.

You will not be charged additional shipping solely because we divide an order into multiple shipments.

PREORDERS AND BACKORDERS

Products identified as preorders, made-to-order items, or backordered products may have processing times different from our standard timeframe.

When applicable, the estimated preparation or shipping timeframe will be displayed on the product page.

If your order contains both available and preorder products, the complete order may be held until all products are ready, or the products may be shipped separately.

ORDER CANCELLATIONS

Contact us at hellogrufo@gmail.com as soon as possible if you need to cancel an order.

We cannot guarantee cancellations after an order has entered preparation, fulfillment, or shipping.

Once an order has shipped, it must be handled according to our Return and Refund Policy.

DELIVERY DELAYS OUTSIDE OUR CONTROL

Grufo is not responsible for delays caused by events outside our reasonable control, including:

  • Natural disasters.

  • Severe weather.

  • Carrier interruptions.

  • Customs delays.

  • Government restrictions.

  • Border closures.

  • Labor disputes.

  • Transportation shortages.

  • Public emergencies.

  • Other force majeure events.

We will make reasonable efforts to provide available information and assist customers affected by significant delays.

Nothing in this policy limits mandatory consumer rights available under applicable law.

CONTACT US

For questions about shipping, tracking, or delivery, contact:

Grufo
Website: grufo.store
Email: hellogrufo@gmail.com